Clearwater, FL – October 2025 – MHC Services Group has released a new white paper that addresses one of the most persistent challenges in healthcare payer organizations: the disconnect between business and IT during system implementations. The paper, titled “From Disconnect to Delivery: How Business and IT alignment Drives Successful System Implementations or Healthcare Payers,” provides a practical roadmap to help payers reduce rework, accelerate delivery, and achieve measurable and foreseeable ROI on technology investments.
System implementations in healthcare are often complex, high-stakes initiatives that impact everything from member enrollment to claims processing. Despite these critical functions, many projects fall short due to misalignment between business goals and technical execution. MHC’s new paper examines the root causes of these disconnects and outlines proven frameworks to align stakeholders, establish shared accountability, and ensure that technology truly supports operational needs.
Technology delivers value only when business and IT are aligned on the outcomes they want to achieve,” said Ronny Neira, Partner, and Chief Services Officer at MHC Services Group. “This paper outlines how payers can close that gap and realize measurable results from their investments.”
The white paper explores four key areas where payer organizations can improve implementation outcomes:
- Early Engagement and Governance – Building joint ownership between business and IT.
- Process Mapping and Validation – Ensuring automation is based on accurate, efficient workflows.
- Shared Metrics and Accountability – Measuring both delivery and operational performance.
- Continuous Collaboration – Maintaining alignment throughout the implementation lifecycle.
MHC Services Group has a two-decade track record of helping healthcare payers plan, design, and deliver large-scale technology initiatives. The firm’s experience spans system implementations, process automation, and operations optimization, with a focus on driving measurable business results.
The white paper is available for download here.
About MHC Services Group
MHC Services Group helps healthcare payers simplify operations and automate business processes through purpose-built technology and expert implementation support. MHC brings deep experience in both business operations and IT strategy, ensuring system deployments deliver lasting results.
Media Contact:
Name: Carol Brown
Title: VP Marketing
Email: carol.brown@mhcsg.com
Phone: 520.401.7336
Website:
www.mhcsg.com