Bridging the Gap: Business + IT Alignment for Implementation Success

70% of failed system implementations cite poor business and IT alignment as a root cause (Gartner). MHC Services Group clients have seen up to a 40% reduction in rework by aligning teams early.

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70% Misalignment cited in failures

40% Reduction in rework

Why implementations fall short

In healthcare payer organizations, system implementations are high-stakes initiatives. Yet too often, they fall short—not because of the technology itself, but because business and IT teams fail to work in sync.

Misaligned priorities lead to incomplete requirements, misconfigured systems, and costly rework. The result? Missed deadlines, budget overruns, and systems that don’t deliver.

At a glance

  • Misalignment is a root cause in failed implementations.
  • Early alignment cuts rework significantly.
  • Aligning teams early drives on-time, on-budget delivery.

What you'll learn in the white paper

  • Facilitate joint discovery sessions to capture both operational needs and technical realities.
  • Use process mapping to ensure you’re automating the right workflows.
  • Select and configure technology with adoption in mind.
  • Track the metrics that reflect both business impact and technical performance.

"Our clients have seen up to a 40% reduction in implementation rework by aligning teams early."

- Ronny Neira, Chief Services Officer, MHC Services Group

Get the white paper: Bridging the Gap

A practical, proven approach to aligning business and IT for successful implementations.

Download the White Paper
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